I will start with the pros - the finished product is excellent! There was a bunch of dog hair and everything looked dull before, but now it is fur free, shiny, and smells nice. I give Raman credit for working in the 30+ degree heat. If I was basing the review just on the way my truck looks I would give 5 stars but I had to dock some points for the following reasons. My appointment time was 9.30am and I received a text at that time that he was going to be late due to vehicle issues but was on his way. I assume he would have known he was going to be late before 9.30am, so it would have been nice to have been told prior to the agreed upon start time. From the time I was told he was on his way to the time he showed up was an hour and forty-five minutes later. Langley to Abbotsford is about a 45 minute drive. If I had known it was going to take that long, I would have run some errands I was planning to do when the job was done. My last issue was that I used a gift certificate that was given to me that had a value of $250. My bill came to $225 and change. What happens to the rest of the money? Do you guys just keep it? I don't think that customers that use a gift certificate should be forced to pay a higher price for a service. Either switch to a gift card that can have a remaining balance or sell gift certificates for a particular service so that only the exact amount is charged. Again, the job that was done was excellent, but as a first time customer, I can't say I was blown away by my experience. Update - The company reached out to me right away to address my concerns. They are taking steps to address the communication errors and have taken care of the gift certificate balance. I appreciate the speedy response and willingness to fix the issues. Because of this I am changing my rating to 5 stars.
Car Detailing Services for Clients in the North Delta