Privacy Policy

D&V Mobile Auto Service Inc. · Last updated: July 27, 2026

D&V Mobile Auto Service Inc. (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or book our mobile detailing and mechanical services.

Information We Collect

We may collect the following personal information when you book a service or contact us:

• Full name
• Phone number
• Email address
• Service address
• Vehicle year, make, model, and related details

This information is collected primarily through our online booking forms (powered by Gravity Forms) and over the phone (by a human team member or our AI voice agents).

How We Use Your Information

We use your information to:

• Schedule and perform mobile detailing and mechanical services
• Communicate with you about your booking
• Process payments (where applicable)
• Improve our services and website experience
• Comply with legal obligations

Third-Party Tools

We use the following tools that may collect or process information:

• Google Analytics – to understand how visitors use our website
• Facebook Pixel – for advertising and marketing purposes
• Gravity Forms – to collect booking and digital inspection information
• Square – to process gift card payments on our website

Data Retention

We typically retain your personal information for approximately two (2) years after your last interaction with us, unless a longer retention period is required by law or needed for legitimate business purposes.

Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to request access, correction, or deletion of your personal information. To make a request, please contact us at:

Email: [email protected]
Phone: 604-518-6684

Frequently Asked Questions

What personal information does D&V collect?

We collect your name, phone number, email address, service address, and vehicle details when you book a service or contact us.

How long do you keep my information?

We typically retain personal information for about two years after your last interaction with us.

Do you share my information with third parties?

We use tools such as Google Analytics, Facebook Pixel, Gravity Forms, and Square. We do not sell your personal information.

How can I request deletion of my data?

You can request access, correction, or deletion of your personal information by emailing [email protected] or calling 604-518-6684.